Q: Money back quarantee
Q: My coupon code is not working?
A: If you have bundles of products or sale items in your cart, we are not able to discount those because of the already low prices. Our coupons work on individual products. If you have any other issues, please email us at firstname.lastname@example.org and we will be happy to assist you.
Q: How many coupon codes can I use?
A: You can only use 1 coupon or deal at a time.
Q: Do your products support my lifestyle and diet?
A: All our products are raw, vegan, vegetarian, paleo, keto, gluten free, dairy free, non-gmo and can be added to almost any type of diet or lifestyle. Many of our products can support treatment for diabetes, high blood pressure, hearth disease, cancer and many more.
Q: Are your products raw?
All our products are raw and vegan. Our berry powders and chaga are dried/dehydrated in a low drying process, around 100 degrees F temperature.
Q: My lingonberry powder has changed color since opening the container. Is there something wrong?
A: It is natural for the powder to fade slightly after the container is opened. Because our products do not contain any preservatives or added coloring, the berry may react to the air and slightly change. This can happen with all the berry powders.
Q: I think my chaga tea bag is leaking. There's powder left in the cup after the tea is gone.
A: It is normal for some of the chaga powder to leak out of the bag. The mushroom is ground very finely in order for it to be used as a tea and it may "leak" of the the bag occasionally.
Q: Can the chaga tea bags be used more than once?
A: We encourage you to use the tea bags several times, especially if you are making a single serving. The same bag can be used 3-4 times.
Q: Should I check with my doctor before starting a new product?
A: We advise everyone, especially customers with medical conditions, to speak to their physician before adding our products to their diet.
Q: Are the berries freeze dried?
A: No, our berries are low temperature dehydrated
Q: Do you have samples?
A: No, at this time we do not offer samples but take advantage of our sales and berry starter pack to try our products!